Lediga jobb Incluso AB i Nyköping

We are looking for a Customer Service/Post-Sales Support Specialist för a global company in Nyköping/Västerås. Start is in mid-October, 1 year limited contract to begin with.
Description:
As a Post-Sales Support Specialist, you will join our team in Nyköping/Västerås. The job involves working with post-sales customer requests striving to meet and exceed our customer expectations. This is a role where structured approach and customer-centric mindset are needed. When You enjoy development, support quality approach and are driven by building strong relationships with business, then this is a great opening for you!
This role reports to Customer Operations Manager
• Ensuring the resolution of post-sales customer requests/complaints/disputes (e.g., damage, shortage, technical, warranty, non-conformity, commercial returns, etc.) by coordinating with Sales, Operations, Feeder Factory Quality, and other internal and/or external teams.
• Acting as an escalation point for technical issues reported by customers.
• Tracking disputes and pro-actively coordinating the resolution with the necessary functions to ensure payments by customers.
• Providing appropriate solution for customer claims, and coordinating with related teams to ensure the complete handling of the complaints and/or disputes.
• Ensuring containment actions, returns, credits and debits are processed.
• Collecting and archiving documentation regarding the requests/claims/disputes within the target timelines and also ensuring all outcome actions are recorded and closed in the systems in scope of responsibility.
• Analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
Background
• Experience in Post Sales Services/complaint management or Customer Services, preferably in a similar industry and B2B.
• Good knowledge of SAP, Sales force and OCR/Esker
• Proficiency in MS Office application.
• Ability to handle many tasks at the same time and great self-management skills.
• An open-mindedness and personality who always strives to understand customer requirements and tries to find the best possible solution.
• Good communication skills and intercultural understanding.
• Fluency in both English and Swedish, written and spoken alike, is a must. Another Nordic language is an advantage
This is a full-time consultant position through Incluso in Nyköping or Västerås. Start is mid-October, 1 year limited contract to begin with. This role is 100% onsite in Nyköping or Västerås.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso. Visa mindre

We are looking for a Customer Support Specialist for a company in Nyköping. Start is May 12th, 7 months contract to begin with.
Our client is dedicated to addressing global challenges. Their core values: care, courage, curiosity and collaboration – combined with focus on diversity, inclusion and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions.
That’s our story. Make it your story!
To be successful in the role, you should be an expert and individual contributor within the organization with indepth knowledge of own discipline and established knowledge of other disciplines. Impact tends to be global in nature. Leads development of new solutions for complex projects / challenges. Imparts knowledge to other professionals through coaching.
Role & Responsibilities:
Provide internal customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Coordinates resolution with After- Sales Service and/or Spare Parts teams.

Requirement:
Previous experience in customer support and order management.
Knowledge of SAP and logistics flow.
Strong skills in Microsoft 365 (Excel, Word, Teams).
Excellent communication and problem-solving abilities.
Fluency in both English and Swedish



This is a full-time consultant position through Incluso in Nyköping. Start is May 12th, 7 months limited contract to begin with. This role is 50% on-site in Nyköping.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso. Visa mindre