Lediga jobb Cewe-Control i Nyköping

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
In Sweden we are now starting an exciting journey and building up the new Regional Distribution Center for the countries in Northern Europe. In relation, we are now looking for two Customer Service Specialists to our new team.
Being a Customer Service Specialist at our Regional Distribution Center, you will be a vital member of the Customer Operation team of EL Sales and Marketing Business Line. In this role, you will be responsible for RDC order handling and internal customer issue resolution, non-conformity case management and other administrative tasks. Your team will own the communications flow from RDC to the local sales units in Scandinavia and Baltics. The location for this role is Nyköping or Västerås.
Are you a problem-solving and a social candidate with experience in order handling or customer services, then this is the right opening for you.


Your responsibilities
Holding overall responsibility for order management process, from orders input by internal customers (ABB Local Sales Organizations) until dispatch to End Customers.
Interacting and coordinating with RDC Team, 3PL and forwarders, if needed.
Ensuring the resolution of customer issues, recommending appropriate solutions for customer requests and coordinating with related teams to ensure the complete handling of the requests.
Proactively informing internal customers (LSO) about issue resolution status, backlog status and all business relevant changes.
Preparing and analyzing regular statistics, using available tools and collecting relevant customer operation information.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.



Your background
Good knowledge of SAP.
Experience in order handling or Customer Services, preferably in a similar industry and B2B.
Proficiency in Microsoft Office application.
Ability to handle many tasks at the same time and great self-management skills.
Being an open-minded person who always strives to understand customer requirements and tries to find the best possible solution.
Good communication skills and intercultural understanding.
Fluency in English and Swedish, written and spoken alike, is a must as you will be working as part of a global organization. Another Nordic language is an advantage.

 
More about us


Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.


Recruiting manager, Claudio Musazzi, +46 155 29 50 75, will be happy to answer your questions regarding this position. Union representatives: Sveriges Ingenjörer: Senad Hujic +46 21 32 03 02; Unionen: Jan Bergman-Bengtsson, +46 21 32 01 29; Ledarna: Urban Mylläri +46 21 32 01 86. All other questions should be directed to recruitment consultant Anna Nordlund on: +46 21 32 50 45.


Interested in joining the crew? Apply for the position by January 7th. Please make sure to complete your application with a CV and cover letter. The applications are reviewed on an ongoing basis. Apply today! Visa mindre

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.


Domestic Sales Electrification sells and markets products, systems and service for markets such as buildings, infrastructure, renewable energy, transport electrification and industries. The unit connect, protect and automate important business processes – including power and energy distribution – to improve the reliability and efficiency for our customers operations. The unit also develop intelligent installation systems for home and buildings to improve comfort, energy efficiency and safety.
In Sweden we are now starting an interesting journey where we are building up the new Regional Distribution Center (RDC) for the countries in Northern Europe. We are now looking for a Logistics Specialist to our new team.
As RDC Logistics Specialist you will be a vital member of the Logistics team of EL Sales and Marketing Business Line. In this role, you will support the implementation, maintenance and compliance of Logistics activities. You will have a key role in building up the new Northern Europe Distribution Center. The location can be Linköping, Norrköping, Nyköping or Västerås.


Your responsibilities
Supervising 3PL and forwarders’ daily performance and cost, as well as acting to ensure respect of associated KPIs.
Collaborating in reviewing and managing 3PL & RDC KPIs and following up with process improvement plans and to identify logistics service providers’ costs productivity improvements.
Being responsible for issue resolutions with the 3PL including service quality, claims etc.
Taking part in verifying that all relevant processes for WH management are in place, controlled and documented (inbound, outbound, storage, stock optimization, picking, packing, counting, etc.).
Controlling the interfaces between RDC and 3PL/Forwarders.
Taking part in all transportation related plans and processes.
Ensuring that the 3PL manage the outbound and export documentation properly.
Developing effective relationships with RDC Team, 3PL, Forwarders and EL Transport and Logistics.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

 
Your background
Degree in business/logistics management or equivalent with min 3 years’ experience in logistics or supply chain management.
Knowledge in logistics operations, such as inventory management, process re-engineering, as well as measurement and analysis of total supply chain costs.    
Good negotiation skills and experience in dealing with forwarders/3rd-Party Logistics providers.
Strong analytical skills in both operational and financial matters. Advanced Excel skills are preferred.
Stress-tolerant, good communication skills, result-oriented.
Fluent written and spoken skills in Swedish are mandatory. Fluent spoken and written skills in English is beneficial.

 
More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Recruiting manager, Patrik Wall, will be happy to answer your questions regarding this position on: +46 21 32 07 60. Union representatives: Sveriges Ingenjörer: Senad Hujic 031-320302; Unionen: Jan Bergman-Bengtsson +46 21-320129; Ledarna: Urban Mylläri +46 21-320186. All other questions should be directed to recruitment consultant Anna Nordlund on: +46 21 32 50 45.
Interested in joining the crew? Apply for the position by November 15, 2019. Please make sure to complete your application with a CV and cover letter. The applications are reviewed on an ongoing basis. Apply today!
ABB strives to have a diverse and inclusive work environment and we welcome female candidates to apply. Visa mindre